8/30/2023 0 Comments Lax budget rental![]() I do not recommend Budget unless you want major hassles and then being held responsible for helping them fix their many issues for 2 hours on a Monday morning. That is not an acceptable conclusion for dragging us through their crap company's problems. ![]() She offered us a $75 refund for all of these problems. ![]() Eventually, my wife emailed this woman back that we won't be doing any more work for their errors and to let us know when they figure out their mess. This rep sent over a form to be completed so that we can prove to Budget that my wife caught a flight that day, but the form kept crashing. After talking with multiple reps we finally get a woman in damage control who said that the car is sitting in their lot and was supposed to be put in the shop but it never happened and this is why they think we never gave them their car back. This morning, we received a phone call from Budget that we are 5 days overdue dropping the car off. She told the agent all of this when she dropped off the car and flew back home. After picking up the car, she noticed that the windows were so smeared that she had to pull over and wipe them down in the inside just to see, then the tire light came on, and the car had expired tags on it. I made this reservation for my wife while she was in Sacramento. They are looking for fees to expand their bottom line, at the expense of their customers. Sadly, they are not a customer focused company if they feel that $450 to vacuum a car, even if they need to disinfect. These charges are extreme, and I see how Budget operates. I am a frequent customer of Budget, as I travel quite a bit. Instead, the Glen Burnie location charged him $450!!!! And when he asked to clean the car himself he was told it was too late, 10 minutes after they informed him of the excessive charge. It did need to be vacuumed, which he would have done if given the opportunity. ![]() He literally had the car 1 day and the dogs were in the car for 1 day. There was some dog hair in the car, not a large amount but there was some. He obviously signed something saying that he would return it clean, but was only told by the rental agent to return with a full tank. He did have the seats covered with blankets and was not informed that he needed to vacuum the car before returning it. I am sharing this review on behalf of my son, who rented a car in Florida and returned it to the Glen Burnie location. Budget wouldn't work with the attorney the insurance the police department or anyone else involved in this case But because of their lack of actions.waiting 2 months to get vehicle They are responsible for that part and want to harass me for a jusdgement made against them. when I have full coverage Insurance the wreck was caused from a faulty of the road which was stated more then once on the police report My insurance had no problem paying because the DOT was responsible and had to reimburse all cost. They have harassed me threatened me made prank calls to me stating how I am going to be arrested and how I am going to pay for this. I had to show them the police report where I haven't had access to that vehicle since may 8th. They sent an officer to my house saying I stole their car or I'm hiding it. In May never will I rent from them again in July I received a statement from my credit card saying they have a 2009.33 hold from them Budget has it showing I came in June and swiped my card. If I could give 0 stars.I had an issue with a vehicle the day after I rented it.
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